Term & Conditions

1. Introduction

Welcome to Muatar Fragrances (SMC-Private) Limited, operating under the brand name Muatar.com ("we," "us," or "our"). By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our services or purchasing products.

2. Agreement to Terms

By accessing or using the website Muatar.com, you agree to be bound by these Terms and our Privacy Policy, which can be accessed here. If you do not agree with these Terms, please refrain from using our website or purchasing our products.

3. Product Information

Muatar.com offers a wide range of luxury perfumes. We strive to provide accurate and up-to-date product descriptions, images, and details. However, we do not guarantee that all content is error-free, and some variations in product appearance, color, and packaging may occur.

4. Orders and Payment

4.1 Placing Orders
By placing an order on Muatar.com, you confirm that the information provided is accurate and complete. We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

4.2 Pricing and Payment
All prices listed on our website are in Pakistani Rupees (PKR) and include applicable taxes, unless otherwise stated. Payment must be made through the available payment options provided on the website, which include credit cards, debit cards, and other online payment methods.

5. Delivery and Shipping

5.1 Shipping Policy
We offer delivery within Pakistan. Orders will be processed and shipped after successful payment confirmation. Estimated delivery times may vary depending on location, but we aim to deliver products within 7-10 business days.

5.2 Shipping Charges
Shipping charges are calculated at checkout based on your delivery location. Muatar.com reserves the right to change shipping charges without prior notice.

6. Returns and Refunds

6.1 Return Policy
We accept returns within 15 days from the date of delivery. Products must be returned in original packaging with up to 90% perfume intact. All returned items will be inspected, and any product not meeting these requirements will not be accepted for return.

6.2 How to Return a Product
To initiate a return, please contact our customer service team at return@muatar.com with your order number and the reason for the return. Our team will guide you through the return process.

6.3 Refunds
Refunds will be processed after receiving and inspecting the returned item. The refund will be issued to the original payment method, subject to product condition. If the returned product does not meet the return criteria, we may offer store credit or a partial refund, at our discretion.

7. Privacy and Security

We respect your privacy and ensure that your personal and payment information is protected. We use advanced encryption technologies to secure all transactions and personal data provided on Muatar.com. For more information, please refer to our Privacy Policy.

8. Prohibited Activities

You agree not to engage in any unlawful, harmful, or unethical activity while using our website. Prohibited activities include, but are not limited to:

  • Engaging in fraud or providing false information
  • Disrupting or damaging our website or server
  • Violating the intellectual property rights of Muatar.com

9. Limitation of Liability

Muatar.com and its affiliates will not be held responsible for any direct, indirect, incidental, or consequential damages resulting from your use of the website or the products purchased. This includes, but is not limited to, damage to property, loss of profits, or personal injury.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms shall be resolved in the courts of [City], Pakistan.

11. Changes to Terms

Muatar.com reserves the right to modify these Terms at any time. We will notify users of any changes by updating the effective date at the top of this page. Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

12. Contact Us

For any questions regarding these Terms and Conditions or our products, please contact us at:

Email: salam@muatar.com
Phone: +92-30303-786-63 (WhatsApp)