ABOUT OUR FRAGRANCES

Are these real brand fragrances?
We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands.
Why are they so affordable? Do they have the same quality as brand perfumes?
By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the much better luxury scent, for a fraction of the price.
Are these fragrances long lasting?
They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.
How long will the fragrance bottle last?
This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 1 to 2 months.

PERFUMES IN GENERAL

Perfume Grades/Types/Levels Based on Oil Concentration?

Parfum

Parfum, also known as extrait de parfum or pure perfume, has the highest fragrance concentration. Parfum will contain anywhere from 15% to 40% fragrance however concentration is generally between 20% to 30% for most parfums. Of all scents, parfums last the longest; usually six to eight hours. Parfum generally also commands the highest price of all the fragrance types due to the high concentration of fragrance. People with sensitive skin may do better with parfums as they have far less alcohol than other fragrance types and therefore are not as likely to dry out the skin.

Eau de Parfum

After parfum, eau de parfum (EDP) has the next highest concentration of fragrance. Eau de parfum generally has a fragrance concentration of between 15% and 20%. On average, eau de parfum will last for four to five hours. It is also generally less expensive that parfum and while it does have a higher concentration of alcohol than parfum, it is better for sensitive skin than other fragrance types. Eau de parfum is one of the most common fragrance types and is suitable for everyday wear.

Eau de Toilette

Eau de toilette (EDT) has a fragrance concentration of between 5% and 15%. It is cheaper than eau de parfum and is one of the most popular types of fragrance available. EDT fragrance will normally last for two to three hours. Eau de toilette is considered by some to be for daywear while eau de parfum is considered nightwear. The term eau de toilette came from the French term “faire sa toilette” which means getting ready.

Eau de Cologne

Eau de cologne, or EDC, has a much lower concentration of fragrance than the above types of perfume. EDC generally has a 2% to 4% percent concentration of fragrance and a high concentration of alcohol. It is cheaper than other types of fragrance however the scent generally only lasts for up to two hours. EDC generally comes in bigger bottles and more of the fragrance needs to be used. Originally eau de cologne referred to a traditional recipe that used herb and citrus notes with little anchoring with base notes.

Eau Fraiche

Eau fraiche is similar to eau de cologne in that the scent will generally last for up to two hours. Eau fraiche has an even lower concentration of fragrance than eau de cologne, normally only 1% to 3%. While eau fraiche has a low fragrance concentration, it does not contain a high amount of alcohol. Along with the fragrance, the remainder of eau fraiche is mostly water.

Along with the types of perfume listed above, there are mists, aftershaves, and other types of fragrances available. Higher end fragrances can cost a significant amount of money so doing research beforehand will ensure that you get the type of fragrance you are looking for. Along with fragrance types there are also fragrance notes which determine the final scent.

What is layering and how is it done?

Layering fragrances means wearing more than one fragrance at a time to create a unique personalized scent. You can experiment any way you want with your favorite scents, for more information and tips regarding this technique please refer to our Blog section.

How should I store my perfume?

It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.

Where should I apply perfume?

We recommend applying your perfume on pulse points  (neck, wrists, behind ears etc) or simply spritz in the air and walk through so that the scent can envelop you. For more tips and tricks and application methods you can check our Blog section.

SHIPPING

Where do you currently ship?

Currently, we only ship in Pakistan.

How much does shipping cost?

Shipping costs PKR 300/- per single order of less than PKR 5000/- However, shipping is free when you buy more than two products on the same shipping address.

Can I cancel my order?

You can cancel your order only before it has been shipped. If the order has already been shipped, cancellations are not possible. Please follow the return process if you wish to return the product.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Orders typically take 1-2 business days to process. Orders placed after 3.00 PM PST are processed the next business day. All orders are shipped from our warehouse, so depending on where you are located, it can take between 4-5 business days to arrive. We ship Monday through Friday, excluding weekends and holidays.

After placing an order, you’ll receive a confirmation email. When your order is shipped, you will receive another email with your shipping consignment number.

What If I receive "Damaged & Defective Products"?

At the time of delivery, we allow the recipient to fully inspect the product within the courier parcel. In case of a defect, damage, or mismatch with the ordered product, the recipient must not accept the delivery and return the undelivered product immediately. If the product is accepted, no claims regarding damages, defects, or mismatches will be entertained. No claims for damage or defects will be accepted after the product has been fully examined and accepted at the time of delivery.

RETURNS

What is your return policy?

We accept returns and exchanges for products purchased from our online store under the following conditions:
  • Returns must be initiated within 15 days from the delivery date of the product.
  • The product must be returned with at least 90% of the perfume remaining and in its original packaging.
  • All shipping, handling, and return costs are the responsibility of the customer.
  • The product should be unused preferably, but in case it is used (only for testing) , the liquid perfume contents in the bottle must not be less than 90% in the bottle at the time of returning by courier, and in its original packaging.

To be eligible for a return or exchange:

  • The product must be purchased directly from Muatar.com.
  • The product should be unused preferably, but in case it is used (only for testing), the liquid perfume contents in the bottle must not be less than 90% in the bottle at the time of returning by courier, and in its original packaging.
  • All purchase details such as Order Number, Purchase Date and Deliver Date  are available and correctly mentioned in the Return Request Form within 15 days.

Non-returnable items: Opened or used perfumes where the liquid level is below 10%, and products not purchased from Muatar.com or received as gifts are non-returnable.

Please refer our detailed policy on Return, Refund & Exchange Policy.

How do I return an order?

To initiate a return:

  1. Contact Us: Please reach out to our customer service team at return@muatar.com and submit a  Return Request Form within 15 days of delivery of the product.
  2. Return Authorization: We will review your request and provide a Return Authorization (RA) number. Returns without an RA number will not be accepted.
  3. Return Shipment: After receiving the RA number, carefully pack the product and return it. Return shipping costs are borne by the customer.
  4. Inspection of Return: Upon receipt, we will inspect the product to ensure it meets the eligibility criteria (unused, original packaging, and at least 90% of the perfume remaining).
Can I exchange item's purchased?
If you wish to exchange an item for a different product, you must first return the original item as outlined above. Once the return is processed, you may place a new order for the desired product. Shipping costs for exchanges are the responsibility of the customer.
Can I get my money refunded back?

If your return meets all conditions, you will be eligible for a 100% refund of the product price. Refunds will be processed within 15 working days after the return is approved. Please note:
  • Refunds will be issued to your original payment method.
  • Shipping, handling, and return shipping costs are not refundable.
  • Refunds apply only to the product cost, not to any additional charges like shipping.